Al Musadiq Tours and Travels – Travel Agency Policy

1. Company Overview

Al Musadiq Tours and Travels is committed to delivering reliable, affordable, and high-quality travel experiences across India and abroad. Our services include domestic and international tour packages, hotel bookings, visa assistance, transportation, and more. This policy outlines how we manage bookings, payments, cancellations, refunds, and personal data to ensure transparency and trust.

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2. Booking Policy

• All bookings must be confirmed via email, WhatsApp, or our official booking form.
• A minimum of 50% advance payment is required to initiate bookings.
• Full payment must be completed at least 7 days before departure unless otherwise agreed.

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3. Payment Policy

• Payments can be made via bank transfer, UPI, credit/debit card, or cash.
• Invoices or receipts are issued upon every transaction.
• International payments may require currency conversion based on prevailing exchange rates.

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4. Cancellation Policy

Domestic Tours:

• More than 15 days before departure: 20% cancellation fee.
• 7–14 days before departure: 50% cancellation fee.
• Less than 7 days: 100% cancellation fee.

International Tours:

• Subject to airline, hotel, and third-party policies.
• Visa processing and documentation fees are non-refundable.

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5. Refund Policy

• Refunds are processed within 7–21 business days after cancellation confirmation.
• Refunds will be issued via the original payment method or as mutually agreed.
• Visa fees, insurance, and administrative charges are non-refundable.

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6. Travel Insurance

• We highly recommend travel insurance for all our clients.
• We can assist with insurance arrangements, but we are not liable for any claims or losses during travel.

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7. Visa Assistance

• We provide visa facilitation services but do not guarantee visa approvals.
• Visa application fees are non-refundable, regardless of the outcome.
• Final decision lies with the respective consulate or embassy.

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8. Liability Disclaimer

• We are not responsible for travel disruptions due to airlines or unforeseen events.
• We are not liable for loss of baggage, documents, or personal belongings.
• We are not accountable for medical issues, injuries, or accidents during travel.

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9. Code of Conduct

• Clients must comply with the local laws and cultural norms of their destination.
• Inappropriate behavior may result in the termination of services without refund.

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10. Privacy Policy

• Client information is stored securely and shared only with authorized travel partners (e.g., hotels, airlines).
• We do not sell or misuse personal data under any circumstances.
• Data is retained only as long as necessary for providing services or as required by law.

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11. Emergency Contact

We are available 24/7 for emergencies during your travel:

• 📞 +91 8899116615
• 📧 musadiqkashmir@gmail.com

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By using our services, you agree to the terms mentioned in this policy. This document is subject to updates without prior notice. We recommend reviewing it periodically.